Our work / Engeltec
How Engeltec started its modernization with its online presence
Engeltec, a Brazilian elevator services company, wanted to modernize both its storefront and its operations. Riyada set the order of the work: first a website to be found, understood and contacted, designed as the first link in a system.
Strategy
Data
AI solutions
Adoption and governance
The project, expertise by expertise
What each of our four areas of expertise brought to this engagement. Our approach →
Start with the online presence: visible work, quick to deliver, useful from day one.
ReadA service structure and request flow ready to feed a CRM later on.
ReadThe website designed and built, live at engeltecelevadores.com.
ReadDeliver, observe, then decide: each step has value on its own, even if the next one isn’t committed.
Read
Two projects, one question: where to start
Engeltec is a Brazilian elevator services company. Its work happens in the field, with the buildings and property managers who depend on its service calls.
Its growth rests on two things: being found and chosen, then delivering every service call reliably. Modernization had to cover both. The real question was the order of the work.
We started with the online presence: it is the clients’ first point of contact and the source of requests.
A website designed as the first link in a system
The service structure and request flow were designed so they can later feed a CRM and service-call management.
Each request can then become the starting point of an operational flow: the client, the building, the equipment, the service call.
Make the offer clear and make it easy to get in touch
The website says what the company does, and for whom, from the first screen. The offer is clear service by service, and the field know-how that makes clients choose Engeltec is front and center.
Sending a request is easy, on desktop and mobile.
AI sped up industry research, first drafts of the copy, mockups and pre-launch checks. Positioning, copy review with the client, structure and the decision to publish stayed human.
Next: from first impression to service-call follow-up
Move in steps: deliver, observe, then decide. The architecture proposed for what comes next links the request to the service call. It has not been built yet.
In an illustrative scenario, AI turns a WhatsApp message into a structured request, the file is created and the right person is notified, then the approved report feeds invoicing. Every step keeps a human check.
Delivered
- The website, designed and built
Planned
- WhatsApp requests structured by AI
- Service-call management
- Connected reports and invoicing
