Operations redesign
Rethink a process from the expected result, rather than automating what exists.
- Analysis of the current process
- Splitting tasks between the team and AI
- Gradual rollout
ExampleA field expense process cut from 3 days to 20 minutes.
AI solutions
Build and launch the tools, platforms and automations your clients and teams use.
We build from the expected result, integrate the solution with your tools and adjust it after launch.
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When to call us
- A manual process costs hours every week.
- Client requests come in through several channels.
- A prototype never made it to production.
Services
Websites, platforms and products
Websites, business platforms and digital products.
- Websites built to generate inquiries
- Business platforms and client portals
- Industry-specific digital products
ExampleEngeltec’s website, which presents its services and makes requests easier.
Automations, tools and AI agents
AI carries out the work; the team keeps the decisions.
- Sorting and analyzing incoming requests
- Assisted writing of reports, proposals and replies
- Agents that prepare files for approval
ExampleA client message turned into a structured request.
Solution deployment
Launch, integration and support in the first weeks.
- Integration with your tools
- Training the first users
- Adjustments after launch
ExampleThe Mosaïque media library, launched with the Tourisme Gaspésie team.
Approach
- 01
Prototype
A first version tested on a real case in your organization.
- 02
Build
Integration with your tools and your data.
- 03
Launch
Go-live, training and measurement.
Examples by sector
Tourism and hospitality
- A media library for a destination.
- An assistant for visitors’ frequently asked questions.
Service businesses
- Taking requests and tracking service calls.
- Service reports written from the technician’s notes.
Nonprofits and the public sector
- Assisted handling of incoming requests.
- Documents produced from approved templates.
Deliverables
- Solution in production
- User documentation
- Tracking metrics
- Proposed improvements, kept separate from what is delivered
Metrics we track
- Handling time per request
- Usage rate
- Errors and rework
- Response time to clients
Frequently asked questions
How is this different from ChatGPT?
ChatGPT is a general-purpose tool. A custom solution uses your data, your rules and your processes, and fits into your tools.
Does AI replace employees?
That’s not our approach. AI carries out the work; decisions and relationships stay human.
What timeline should we expect?
A first version is tested on a real case in your organization before scaling up. The timeline depends on the scope and is set at the start.
And after launch?
We measure usage, fix pain points and propose improvements.
Other areas of expertise
